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Products > m-Support

PRODUCTS

Home / Products / m-Support

KEY FEATURES:


ADMIN STAFF
  • Master Data Management
  • User Management
  • Contract Management
  • Preventive Visit Scheduling
  • Items management per Contract
HELPDESK
  • Issues Ticketing
  • Caller Qualification Checking
  • Access to Knowledge Library
  • Issues Escalation to Engineer
ENGINEER
  • Respond to Assignment
  • Assignment Reporting
  • Material Replacement Request *)
  • Material Return & Replacement *)
  • Support Request




SUPERVISOR & MANAGEMENT
  • Approval for unqualified tickets
  • Interactive alert for issues escalation & engineer performance
  • Approval for Material Replacement Request
  • Engineer Reinforcement
LOGISTIC
  • Material Replacement Monitoring
  • Delivery Order *)
  • Item Balance *) Monitoring
  • Item Lending *) Monitoring
  • Return Management